Cogent Hire - A Different Kind of Credit Hire Company
Beside You, With You, For You
Stop us if you’ve heard this before. Yet another company telling the world they’re different. Not like the competitors.
This time, it’s true. Cogent Hire really is a different kind of credit hire company.
We’re not a “we-don’t-trust-you-you-don’t-trust-us” kind of CHC. And we don’t want to be. We’ve seen the combative, litigious, long-winded and delayed way of doing things and it isn’t for us.
We set our own standards, and follow our own rules - checking the needs of our clients and only providing vehicles when they’re needed.
We use leading fraud prevention and claim validation technology to protect the insurers we work with, using Heads Up and Verius to lower risks for everyone we work with, and protect ourselves - and you - from fraud.
We take pride in doing things the right way, from the initial contact through to arbitration. Unlike other CHCs, we view litigation as the very last resort, using Claimspace to make sure arbitration is done quickly, effectively, and with a binding and enforceable decision made by specialist credit hire barristers.
We do all this because we’re bored of the usual arm-wrestle between insurers and CHCs. It’s bad for us. It’s bad for you, It’s bad for policyholders. Most importantly, it’s bad for drivers.
So we set out to do something different. To be a different kind of credit hire company. A true, collaborative partnership. No hidden fees, no arguments over control, no resistance to change. Just sensible, open ways of working that put the policyholder’s needs first.
Beside insurers, with businesses, and for drivers.
Sounds like a better way of doing things, doesn’t it?
The Cogent Team
Cogent Hire is built on the expertise and experience of our leadership team. Our champions of change, who want to rip up the rulebook and pave the way for better ways of working.
Let’s introduce you to our senior team:
Kirsty McKno - Managing Director
Kirsty McKno has campaigned for changes across the credit hire industry. Bringing a strong legal background, and experience chairing The CHO to the Cogent team, Kirsty is driven to make a real difference.
Emma Reid – Financial Manager
With two decades’ experience of the credit hire industry and a role at The CHO, Emma has a helicopter view of the credit hire industry’s financial demands. Balancing financial acumen with operational knowledge, Emma is key to Cogent’s collaborative approach.
Anthony Oliver – Operations Manager
Anthony’s broad experience across the credit hire and insurance industries, combined with his assertive, articulate approach help him to lead Cogent’s operations. Tackling complexity with common sense, Anthony brings honesty and transparency to our approach.
“Cogent is an opportunity to do things the right way. By working in partnership with the insurance industry. By delivering greater transparency, more effective customer care and stronger solutions for everyone.”
Kirsty McKno - Cogent
Where our champions of change lead, our team follows, using a technology plus people approach that gives every Cogent employee frictionless access to each of our partners. It means we can all spend more time doing what’s really important. Looking after our customers.
The Cogent Ethos
We’ve seen the best - and the worst - the credit hire industry has to offer. We’ve seen that when everyone works together, when insurers have the reassurance of controlling costs, there’s a better experience for everyone.
Our ethos is simple. We’re transparent. We’re fair. We’re collaborative. We’re forward thinking. And most importantly of all, we’re honest.
We’ve replaced spiraling repair costs with best practice and control.
We’ve replaced mistrust and friction with pragmatism and common sense.
We’ve replaced legacy processes and outdated tech with innovation and shared goals.
And we’ve replaced the tug-of-war between insurers and CHCs with something far more pleasant. Far more effective. A way of collaborative working that puts the policyholder first.
Yes, we’re a different kind of credit hire company. We’d like to think we’re a better kind.
We need to be honest with you. Not everyone’s a good fit for Cogent Hire. We need people who’ll genuinely go the extra mile to help insurers, policyholders and drivers get what they need.
Whether that’s as quick and simple as a car to get them back on the road, or the sort of thing that needs to be built up with time and effort - say a long-term open partnership between insurers and their preferred Credit Hire Company.
But if you’re prepared to do that work, prepared to build the relationships and the trust that we need to have with our partners, we’d be glad to hear from you. Just drop us a line with your CV and a cover letter.
Our ethos is simple. We’re transparent. We’re up front. And we’re open.
Credit Hire Case Manager
Cogent Hire are looking for a Credit Hire Case Manager to join the team. This is an exciting time to join a multi-faceted award-winning legal group that invests in its staff and believes in creating opportunities for personal development, you will be responsible for the upkeep of our clients records and requirements on their journey with us. From the start of their claim, to finalising their service with us. Ideally an individual who has relevant experience in cradle to grave case handling, with knowledge and understanding of insurance protocol agreements, case management, the legal system and an open mind to adapting to doing things differently for the benefit of key stakeholders and most importantly the client.
Everything we do is completely transparent, and that goes for our policies too. You’ll find everything you need right here:
Need anything clarifying? Have questions for our team, or want to send over your CV and become part of our growing family? We’d love to hear from you.