When it comes to vehicle provision, time is of the essence

Start your stopwatch.

As long as that stopwatch is ticking, you don’t have access to your vehicle. You can’t get out on the road.

How long would it have to run before you start losing money?

If your vehicle is your livelihood, then it won’t be long before the costs of being off the road start to add up. So after an accident, the most important thing we can do for you is to get you back out there. And not just in any vehicle. In the right one.

 

Vehicle provision is at the heart of credit hire

Cogent Hire is a credit hire company. So the heart of our whole service is getting you, the driver, a credit hire vehicle. Yes, we handle repairs and salvage and protect you from fraud, but when you need a credit hire company, you need a credit hire car.

Which means we need access to the right fleet, as Cogent’s MD Kirsty McKno explains:

“We’re a credit hire company, so we need to put drivers back on the road by giving them a credit hire vehicle. A like-for-like or better vehicle, and that means we needed access to a large fleet and a national reach. There’d be no use in us purchasing our own fleet, as it’d take us days to get a replacement vehicle from Chorley to Belfast or Aberdeen. So we needed the right partner.”

How do you ensure you have access to a wide selection of high-quality, well-maintained vehicles in multiple locations? The easiest way is to partner with a company that already has a huge selection of high-quality, well-maintained vehicles in multiple locations.

And there’s one company that fits the bill - not just because they have a large fleet, but because they share our values. Europcar.

 

It’s just common sense

Our partnership with Europcar is the result of obvious common sense. Common sense tells us we need a nationwide car hire expert. Common sense tells us that we need a partner who keeps their fleet well maintained, and who doesn’t compromise on quality.

And as Europcar’s James Roberts points out, common sense tells us it’s important that we choose a partner who feels the same way as we do about drivers:

“It may sound like commonsense but customer-first has to be the right philosophy in the motor insurance market, for acquiring new customers and retaining existing ones. But conflicting priorities and market drivers have meant that the customer hasn’t always appeared to be the first priority in the motor claims process. 

At Europcar Mobility Group UK, we believe that through our partnership with Cogent Hire, we are changing that perception, bringing a new level of transparency and removing friction in the credit hire process. Since our two companies started working together in 2021, we have built on a mutual understanding of the pain points in the motor claims journey and a mutual determination to fix those pain points. It’s a collaboration that is genuinely delivering benefits for drivers, for insurers and for policyholders.”

Beside insurers. With policyholders. For drivers. That sounds like the sort of common sense collaborative approach that Cogent Hire lives by.

 

Right first time

A commitment to quality and to customer service isn’t all that Cogent Hire and Europcar share.  about how important it is to make the right decisions quickly, in order to remove friction and support our customers.

It’s something mirrored by Europcar’s approach, something that shows just why they’re the perfect vehicle provision partners for Cogent Hire, as James continues:

“Underpinning our collaborative approach is a ‘right first time’ philosophy. Cogent Hire is all about getting drivers back on the road in the most efficient way. To achieve that they need to get the right car, to the right place, at the right time. 

The Europcar UK-wide network and extensive fleet means we can meet that expectation and the last few months of working together have shown how much that makes a difference to the experience for the insurer, the policyholder and the driver alike.”

You can stop your stopwatch now, because everything is under control.

Thanks to our partnership with Europcar, you won’t need to worry about time costing you money. Because together we’ll have you back on the road, in the right car, in no time at all.